Do I get root access to the server?
No. We manage the server — installs, updates and its security — and you get the full panel. That is how we keep every switch on a known, working version.
Which gateways does it work with?
Any gateway that speaks SIP. We have tested GoIP, Skyline, Dinstar and Ejoin gateways, where each port can register as its own SIP account or the whole gateway can use one trunk. SIP carriers connect by IP address.
What happens above my plan's limit?
Each plan has a concurrent-call and a calls-per-second limit. Calls above it are refused, and the panel shows them as refused. To move to a bigger plan, tell us. We change it, and your server stays the same.
How do I pay?
Monthly, in advance, in USDT. Or pay ten months at once and get twelve. If a payment is more than three days late, the switch is paused until it is paid.
Can I try it first?
Book a demo call and we will walk you through a live panel with sample data, and answer questions about your own setup.
Who answers support?
The engineer who runs Routyx, by email, 24/7. Support is free.
Can a call center use Routyx?
Yes, as the switch behind your dialer. Your dialer (VICIdial or similar) handles agents, queues and pacing; Routyx routes its calls to your carriers, applies your limits and bills per second. Routyx has no agents, queues or IVR of its own. Dialers start many calls fast. Tell us how many per second; we test first, then choose your plan with you. Paid in advance, and the acceptable-use rules apply.
What does "CC" mean in the plans?
Concurrent calls: how many calls can be up at the same moment. It is not the "CC route" quality grade some carriers sell. Other words (CPS, ASR, ACD, CLI, CLD) are in the glossary.
Which codecs?
G.711 (A-law and µ-law) and G.729, with transcoding between them. G.729 is included; there is no licence to buy.
What if I leave?
Tell us within 14 days and we send you an export of your call records and rate sheets. After that the server is deleted.
What does Routyx not have yet?
No API for customers yet; everything is done in the panel. Every login is a full administrator; there are no read-only logins. Call records are exported by us on request. One private server per customer, with no standby server. We would rather tell you now than after you pay.